Last updated: 12 October 2026
Return and refund policy
This policy explains how Sedeco Imaging B.V. handles returns, replacements and refunds for products ordered through our website or directly from us.
Our products are supplied exclusively to business customers. This policy therefore applies to business-to-business purchases. It does not limit rights that cannot legally be excluded or any rights under an applicable product warranty.
Customer scope
Business customers only
Returns
Defective products only
Exchanges
Accepted for confirmed defects
Not accepted
No returns for a change of mind
We do not accept returns because a customer changes their mind, no longer needs the product or selected a product that is unsuitable for the intended application. Please verify the required specifications, interfaces and compatibility before ordering. We can assist with product selection before an order is placed.
Eligible problems
Damaged, defective, incorrect or incomplete deliveries
Contact us without undue delay if there is a problem with the delivery. We will assess requests concerning:
- a product damaged during transport;
- a product that is defective on arrival;
- a product that differs from the confirmed order; or
- an incomplete delivery.
Keep the product, accessories, documentation and original packaging available while we review the request. Do not send products back before receiving written return authorization from Sedeco Imaging.
Exchanges
We accept an exchange when Sedeco Imaging confirms that a delivered product is defective or when we supplied an incorrect product. The replacement is subject to product availability. We do not offer exchanges because a customer changes their mind or selected an unsuitable product.
How to report a problem and request a return
- Email us with the order or invoice number, product SKU, quantity and a clear description of the problem. Include photographs when damage or an incorrect delivery is visible.
- Wait for our assessment and written return authorization. We will provide the applicable return instructions and return address.
- Package an authorized return carefully and include all supplied accessories and documentation. Use the original packaging where available.
- Products sent without authorization may be refused or returned to the sender.
Return shipping costs
Normal change-of-mind returns are not accepted. When Sedeco Imaging authorizes a return because we supplied an incorrect product or confirm that a product was delivered damaged or defective, we will provide the shipping method and bear the reasonable return shipping costs agreed in advance. If we accept another return as an exception, the customer pays the return shipping costs unless agreed otherwise in writing.
Inspection, replacement and refund
We inspect an authorized return after receipt. Depending on the confirmed issue, the applicable agreement and product availability, the outcome may be repair, replacement, completion of the delivery or a refund. We will confirm the outcome in writing. An approved refund is made to the original payment method or, for invoice payments, to the agreed business bank account.
Configured, custom and used products
Configured or custom-made products, activated software licences, used products and incomplete products are not eligible for a discretionary return. This exclusion does not remove rights relating to an established defect, an incorrect delivery or rights that cannot legally be excluded.
Before shipping anything
Return contact
Contact us before returning a product:
v.vanmontfoort@sedeco-imaging.comTrasmolenlaan 12
3447 GZ Woerden
The Netherlands
This is our contact address. Always use the return address stated in the written return authorization, as the required destination may differ by product.